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Receipt of a Complaint

Following receipt of a complaint the Registrar must,
on behalf of the Board, liaise with the Health Complaints
Commissioner to seek advice as to which body should
consider the complaint. The complaint should then be
placed before the Board without undue delay.
The key options available to the Board following receipt
of a complaint are:
1. If the complaint is considered to be frivolous,
vexatious or unsubstantiated then it may be dismissed
(Section 45).
2. If the Board considers that a matter may be not sufficiently
serious to warrant an investigation it may require the
podiatrist to appear before it to give an explanation,
or provide it with a written explanation (Section 46.)
3. Determine that the complaint be investigated (Section
44).
An investigation is undertaken by a disciplinary committee
presents a report recommendation to the Committee for
consideration. The future management of the complaint
will be dependent on the determination of the Board
following consideration of the report.

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