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Complaints

The Board is empowered under the Podiatrists Registration
Act to investigate complaints and, as necessary, undertake
disciplinary action against registered podiatrists.
The provisions of Part 4 of the Act prescribe the matters
in respect of which complaints may be made; the manner
of dealing with these complaints, and the various options
the Board has for dealing with these.
In addition to the Board’s statutory responsibilities
under the Act, the Board may receive complaints via
the Health Complaints Commission. Pursuant to Section
58 of the Health Complaints Act 1995, the Board is required
to “…perform whatever functions and exercise
whatever powers it has to investigate the[se] complaint[s].”
Board Policy 3/2002 documents the guidelines and operating
protocol between the Board and the Health Complaints
Commissioner.

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